Welcome to the BROOKS Shoes Shop FAQ hub! We’re here to provide clear answers about our products, shipping, returns, and more. Whether you’re a dedicated runner, a cross-training enthusiast, or shopping for active family gear, find your solutions below.

🏃‍♂️ About Our Products & Brand

What brands and types of products do you sell?
We curate premium performance footwear and gear from top brands including HOKA, Nike, Reebok, and Adidas. Our range covers specialized categories like Court, Cross Country, and Cross Training shoes, along with Casual styles, Bags, Hydration Packs, Accessories, and dedicated collections for BOYS and GIRLS.
Who is your typical customer?
We serve the global active community—from marathon runners and court athletes to fitness-focused families and casual adventurers. Our collections are designed for anyone seeking quality gear to elevate their movement, regardless of age or activity level.
What makes BROOKS Shoes Shop different?
We combine a curated selection of high-performance footwear with a commitment to fast, reliable global delivery. Our store is built for athletes and active lifestyles, offering transparent shipping options and straightforward policies so you can focus on your performance.

🌍 Shipping & Delivery

Where do you ship from?
All orders are processed and dispatched from our facility at 4733 Harley Brook Lane, VOLCANO, US 95689.
What shipping options do you offer?
1. Standard Express Shipping (RECOMMENDED)
• Carrier: DHL or FedEx
• Cost: Flat rate of $12.95 USD
• Timeline: 1-2 business days processing + 10-15 business days transit after dispatch
• Best for: Speed and full tracking

2. Free Standard Shipping
• Carrier: EMS (International Postal Service)
• Cost: FREE on orders over $50 USD
• Timeline: 1-2 business days processing + 15-25 business days transit after dispatch
• Best for: Budget-friendly, no-rush delivery
Do you ship to my country?
We ship globally* with pride! However, we are currently unable to ship to a few select remote regions and parts of Asia. If you have a specific country inquiry, please contact our support team before ordering.
*Please note: Delivery times are estimates and may vary based on destination and customs processing.
How can I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email with a live tracking link. You can follow your gear’s journey right to your doorstep.

💳 Payments & Security

What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. Your transaction is protected and encrypted.
When will my card be charged?
Your payment method is charged immediately upon order confirmation.
Is my payment information safe?
Absolutely. We use industry-standard encryption and secure payment gateways. We do not store your full payment details on our servers.

↩️ Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date you receive your order. Items must be unworn, in original packaging, with all tags attached. This policy covers our entire range—from shoes to accessories and gear.
How do I start a return?
Initiate a return by emailing our customer service team at [email protected]. We’ll guide you through the simple steps for a smooth return experience.
Are there any items that cannot be returned?
For hygiene and safety reasons, worn items or products without original packaging and tags cannot be accepted. All returned items are inspected upon arrival.

👟 Product & Sizing

How do I choose the right size?
We recommend referring to each brand’s specific size chart available on the product page. Sizing can vary between brands (e.g., HOKA vs. Nike) and activity type (Court vs. Cross Country).
Do you offer width options?
Width availability depends on the specific brand and style. Please check the product description for details on available widths.
Can I get advice on choosing the right shoe for my activity?
While we provide detailed category descriptions (Court, Cross Training, Casual, etc.), for personalized advice we recommend consulting with a specialist at a local fitting store. Our product pages highlight the intended use for each model.

Still Have Questions?

Our customer service team, operating from the heart of the active lifestyle community, is here to help you gear up confidently.

Email Us: [email protected]

We’re committed to ensuring your experience with BROOKS Shoes Shop is as exceptional as the products we deliver.

BROOKS Shoes Shop – Equipping every step of your journey with premium footwear and gear.
Performance without compromise, delivered globally.

// Simple toggle for questions (optional enhancement) document.querySelectorAll(‘.question’).forEach(item => { item.addEventListener(‘click’, event => { const answer = event.target.nextElementSibling; answer.style.display = answer.style.display === ‘block’ ? ‘none’ : ‘block’; }); }); // Initially hide all answers for a cleaner look if JS is enabled document.querySelectorAll(‘.answer’).forEach(ans => { ans.style.display = ‘none’; });