Fueling Your Movement, Wherever You Are – Fast, Reliable, and Fully Tracked
At BROOKS Shoes Shop, we understand that once you’ve found the perfect gear to elevate your performance, you want it on your feet and in your hands—fast. That’s why we’ve streamlined our global shipping process to be as efficient and transparent as your stride.
Our Shipping Promise to the Global Active Community
Operating from 4733 Harley Brook Lane, VOLCANO, US 95689, we serve a worldwide network of runners, trainers, athletes, and active families. Whether you’re gearing up for a marathon, a cross-training session, a court game, or a casual urban adventure, our logistics are engineered for speed and reliability, ensuring your new HOKA, Nike, Reebok, or Adidas shoes reach you ready to perform.
We ship globally* with pride, connecting premium performance footwear to every corner of the world.
Note: *Currently, we are unable to ship to a few select remote regions and parts of Asia. Please contact our support team at [email protected] for specific country inquiries.
Your Shipping Options: Speed or Savings, You Choose
We offer two clear, reliable shipping methods to match your needs—whether you’re chasing a personal best and need gear now, or planning ahead for the season.
1. Standard Express Shipping RECOMMENDED
Carriers: DHL or FedEx
Cost: Flat rate of $12.95 USD
Timeline:
- Order Processing: 1-2 business days.
- Transit Time: 10-15 business days after dispatch.
Ideal For: The performance-driven athlete who values a balance of speed and cost. Your order is fully tracked from our warehouse to your doorstep.
2. Free Standard Shipping
Carrier: EMS (International Postal Service)
Cost: FREE on all orders over $50 USD.
Timeline:
- Order Processing: 1-2 business days.
- Transit Time: 15-25 business days after dispatch.
Ideal For: The savvy planner stocking up for the whole family—from BOYS and GIRLS shoes to Casual wear and Gear. Enjoy significant savings without compromising on reliable delivery.
The Journey of Your Order
- Order Confirmation: Instant email confirmation after your secure payment via Visa, MasterCard, JCB, or PayPal.
- Processing (1-2 days): Our team meticulously picks, checks, and packs your curated performance footwear or accessory.
- Dispatch & Tracking: You’ll receive a shipping confirmation with a live tracking link. Watch your gear move across the globe.
- Delivery: Your package arrives. Unleash your new potential.
Our No-Sweat Returns Policy
Confidence in your gear is everything. If your purchase isn’t the perfect fit for your journey, we offer a straightforward returns policy.
- Window for Returns: 15 days from the date you receive your order.
- Condition: Items must be unworn, in original packaging, with all tags attached.
- Process: Initiate a return via our customer service email. We guide you through each step for a smooth experience.
This policy covers our entire curated range—from technical Court and Cross Country shoes to Accessories, Bags, and Hydration Packs.
Questions About Delivery?
Our customer service team, operating from the heart of the active lifestyle community, is here to help.
Email: [email protected]
We’re committed to ensuring your experience with BROOKS Shoes Shop is as exceptional as the products we deliver.
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